Shipping policy
Last updated: February 27, 2025
Thank you for choosing Tatianami for your cleaning appliance needs! We are committed to providing our customers with a smooth and efficient shopping experience, including reliable shipping for our Vacuum Cleaners, Mite Removers, and Sweeping Robots. Below is our detailed shipping policy:
Thank you for choosing Tatianami for your cleaning appliance needs! We are committed to providing our customers with a smooth and efficient shopping experience, including reliable shipping for our Vacuum Cleaners, Mite Removers, and Sweeping Robots. Below is our detailed shipping policy:
Shipping Locations
We currently ship to all addresses within the United States. Unfortunately, we do not offer international shipping at this time.
Processing Time
- Order Processing: All orders are typically processed within 1 to 3 business days. Orders placed during weekends or holidays will be processed on the following business day.
- Shipping Confirmation: Once your order has been processed, you will receive a confirmation email with tracking information. This allows you to monitor the status of your shipment.
Shipping Methods and Times
Standard Shipping: Typically delivered within 3 to 7 business days after processing.
Delivery times may vary based on your location and the shipping method selected at checkout.
Shipping Costs
All items in our store have free shipping throughout the United States.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment via the carrier’s website.
Damaged or Lost Packages
If you receive a damaged package or if your item has not arrived within the estimated delivery time, please contact our customer service team immediately at [email protected] or +1 845-885-6333. Our customer service hours are Monday to Sunday, 10:00 am - 10:00 pm ET. We will work with the carrier to resolve any issues quickly.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible. We can only update the address if the order has not yet been processed. Once an order is in transit, the shipping address cannot be changed.
Return Shipping
Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part. For our full return policy, please visit our Return Policy page.
Contact Us
For any further questions or concerns regarding shipping, please don’t hesitate to reach out:
Email: [email protected]
Phone: +1 8458856333
Address: 2430 Bucknell Dr, Valrico, FL 33596
Thank you for choosing Tatianami! We look forward to serving you and ensuring your cleaning experience is as seamless as possible.