FAQs
General Questions
What types of products do you sell?
- We specialize in cleaning appliances, including Vacuum Cleaners, Mite Removers, and Sweeping Robots.
Where are you located?
- We are based in the United States.
Payment Questions
What payment methods do you accept?
- We currently accept PayPal.
Do you charge sales tax?
- No, we do not charge sales tax on any orders.
Shipping Questions
Where do you ship?
- We only ship within the United States.
Do you offer free shipping?
- Yes, we offer free shipping on all orders.
How long does it take to process my order?
- Order processing typically takes 1-2 business days.
How long does shipping take?
- Shipping usually takes 3-7 business days after processing.
Returns & Exchanges
What is your return policy?
- We accept returns for both defective and non-defective products within 30 days of the original purchase date. The product must be returned in new condition.
How do I return an item?
- To initiate a return, please contact us at [email protected]. A prepaid return label is included in the original package. Simply repack the item securely and ship it back to us using the provided label.
Do you offer exchanges?
- No, we do not offer exchanges at this time. If you need a different item, please return the original for a refund and place a new order.
Are there any restocking fees?
- No, we do not charge any restocking fees for returned items.
How long does it take to process a refund?
- Refunds are processed within 2 business days after we receive and inspect the returned item.
Contact Information
How can I contact customer support?
- You can reach our customer support team by emailing [email protected].
Last Updated
This FAQ was last updated on February 21, 2025.